Delivery Information

Delivery

– Stock orders are dispatched the same day as receipt up until 5pm. Delivery is usually by courier, priced at a flat rate regardless of quantities. FREE carriage to UK mainland is available for all standard sized items on orders over £49.00 inclusive of VAT but can be upgraded to express service at checkout.

Delivery upgrades for standard sized products are available at the following rates / areas:

Returns

– Any damages, errors or shortages requiring a replacement should be notified within 3 days of receipt of order with evidence by emailing hello@ledinprofile.com. Replacements can only be sent upon completion of a parcelforce claim which may include collecting of the goods AND original packaging, and completion of a parcelforce questionnaire.

DELIVERIES OF OVERSIZED ITEMS SUCH AS 2m/2.5m Lengths MAY NOT BE ELIGIBLE FOR FREE DELIVERY.

– Prior to returning any items, customers must ensure to contact us for a ‘RETURNS AUTHORISATION NUMBER‘ & confirmation or returns address. Failure to do so may result in delayed/failure to refund. Please ensure any returns include a complete Returns Authorisation form.

Please note – B2B – business to business transactions are EXEMPT from the Consumer Contracts (formerly distance selling) – and hence business customers may be subject to restocking charges. It is the buyers responsibility to pay return delivery fees.